Refund policy

Returns at Wolflamb.es are for free and the return period is 15 days from the day when your order is shipped.

If you want to change an item, you need to request the return in your customer account and make a new purchase.

To request a return you must access your customer account, indicate the products you want to return and select the shipping method for your return:

  • Drop off return -just for Spain-: Post office at Correos (Check the return points closest to you, by clicking here).
  • Return from home- just for Spain-: Collect from the delivery address.
  • Worldwide return: customer will pay the return shipping cost.

If you have any problem with the return procedure do not hesitate to contact with us.

The return period will start counting from the day your order is shipped. The right of return is subject to the following conditions:

  • Sales/outlet products (all the products with discount) will be refunded through a voucher without expiration date.
  • It is not allowed to return underwear or beachwear (swimsuits or bikinis).
  • The products must be in their original packaging with all the labels.
  • Customer can try the item and return it, but maintaining its original state, without breaks, stains or having used it.
  • The products from the same order must be returned in the same procedure, with an only shipment. Wolflamd do not accept returns from samen order separately.
  • Not have been more than 15 (fifteen) days from the shipping.
  • What happen if my return is late? Any returns received postmarked after 15 days from the shipping date will not be eligible for the return and will be automatically sent to the customer once we receive them in our warehouse. If the product does not satisfy the conditions mentioned above, you will be send an email, arguing that the right of return is not applicable.
  • Wolflamb could hold the refund till receive the goods in the shop at: Grabador Esteve, 25. CP 46004 Valencia – SPAIN.
  • In the case that the return is made by a different transport company contracted by Wolflamb, never IS RESPONSIBLE FOR THE LOSS OF THE PACKAGE.


In case of loss of the merchandise, the client must bear the expenses of the REFUND and the lost product.

  • When the customer receives the order if it does not correctly closed or it is broken or damage, customer has to stating constancy on the delivery note and let Wolflamb know about it by email to returns@wolflamb.es in less than 24 hours, to proceed to demand possible claims.
  • In case the customer does not inform about it in the next 24h from the delivery, Wolflamb will understand that everything is good conditions and will not accept any claim later than this period about package status.
  • Return and refund process could take between 2 and 3 weeks.

 

CONSEQUENCES OF WITHDRAWL

If the right of withdrawal by the client is accepted by WOLFLAMB after having fulfilled all the legal requirements, all payments received by the client will be returned, excluding the shipping costs, without any undue delay and, starting from of the date on which the company is informed of the client's decision to withdraw from this contract, provided you have exercised your right within the legal term of 14 (fourteen) calendar days. In the event that the client exercises the Right of Withdrawal, he will bear the cost of return.We will proceed to make said reimbursement using the same means of payment used by the client for the initial transaction, unless it has expressly provided otherwise, in a reasoned manner. In any case, you will not incur any expenses as a result of the refund, except the shipping costs that will be charged to the customer.

If the customer exercised the right of withdrawal and returns the product in unusable conditions for use, and if this does not present the same conditions as how the costumer received it, the customer will have to pay the same amount that paid for the garment.

WOLFLAMB is not responsible for any errors that may arise due to failures of the computer system, or for the human errors that may occur, in the billing, sale of products or commercial communication. In which case, they will be rectified in an objective manner, without giving rise to compensation or additional payments to the client, and the user will be offered the possibility of making a new order or withdraw from it, returning the money to the customer, who had paid in the initial purchase, if applicable.

  • If, for reasons that are not attributable to WOLFLAMB or by majeure force, a product that is not available in stock appeared in stock and available to purchase, and this product was purchased by a user in the online store, WOLFLAMB will undertake to act in good faith will offer the user a of the following possibilities:
  • Refund the amount that the customer has paid for the purchased product, without any compensation to it, through the same method by which the payment was carryed out.
  • Replace with another model, of equal quality and value, available in stock, with prior consent from the client.
  • If there is a possibility of having the same product, in a later period, Wolflamb will send it in a new delivery term, previously agreed with the client. Otherwise, the amount of the order paid by the customer will be refunded.