Terms of service – Wolflamb
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Terms of service

 

Identification of the site

The portal https://www.wolflamb.es is a website belonging to CARDONETLOPEZ, SL under the trade name of WOLFLAMB with CIF B.84909019 and address located at Avenida al Vedat 140, 3rd floor, door 12 PC 46900 Valencia, Spain. WOLFLAMB in front.

Ownership and service provider

WOLFLAMB'S activity includes wholesale and and retail sale of clothing and accessories.

Area of application

WOLFLAMB, as the owner of the portal, is held responsible for the website, and makes available to users this document to with which it intends to comply with the obligations set forth in Law 34/2002, on Services of the Information Society and the Electronic Commerce (LSSI-CE), as well as informs all its clients, regarding what are the conditions of use of it. Also the conditions established in Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 , of November the 16th, which link the consumer.

By registering to https://www.wolflamb.es and by using our website or any other information provided as part of the services of the owner of the portal, accepts and subscribes his or herself in a binding manner to the conditions of use.

WOLFLAMB reserves the right to modify any type of information that may appear on this website and is not obliged to inform or notice the users of said obligations, being understood as sufficient with the publication on this WOLFLAMB website.

WOLFLAMB offers its customers products of the highest quality. Given the characteristics of the products marketed in this site there may be slight differences. Therefore it is inevitable that the product delivered to the User may differ slightly from that appear in the pictures of the website's catalog included in the purchase process. In any case, these differences will not imply the delivery of products of a lower quality than those that are exposed on the website. For this reason, the User is informed and is aware that the size of the pictures appearing on the website does not correspond to the actual size of the products offered. For this reason, the User is informed and expressly consents to these circumstances and differences, without the same being the cause of termination of the Contract.

 CONDITIONS OF PURCHASE

  • General contracting conditions
  • Information prior to hiring

WOLFLAMB's contract with the user for the purchase of its products will produce all the legal effects, when the consent and the other requirements necessary for its validity, established in the current regulations, concur.

The products offered by WOLFLAMB are aimed at final consumers. For this reason, we inform you, under the current legislation, that the consumer is any individual who does not carry out any commercial activity, and buys for his own consumption.

Regular prices and DISCOUNTED prices published on this website:

The prices set out in this website may be revised and modified if the conditions require it at any time. For this reason, we inform in advance the consumers, that on the website it is possible that they appear on the SALE tab. They will remain on sale until end of stock. This fact will be shown with the prices corresponding to each of the products displayed in the website. For this purpose, the discounted price and the usual price will be indicated, offering accurate and transparent information at all times.

All the prices of the products exhibited on this website include VAT. The tax base plus VAT, you will find it in the shopping cart at the end of the actual purchase in the final invoice.

  • Information to the consumer on the exercise of the right of withdrawal

 The exercise of the right of withdrawal under The Royal Legislative Decree 1/2007, of November 16th , which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, taking into account the content of the Article 68 "The right of withdrawal of a contract is the power of the consumer and user to cancel the concluded contract, notifying the other contracting party in the period established for the exercise of that right, without needing to justify its decision and without penalty of any kind. "

This means that the user can exercise the right to withdraw from the contract signed with the e-commerce, within a period of 14 (fourteen) calendar days without the need for any justification. 

  • Exercise of the Right of Withdrawal

In order to exercise the right of withdrawal, the user must notify of his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by certified mail, or an email). The user can use the withdrawal form model that appears in this section.

Instructions for completion:

Direct  by e-mail at the following available address: 

  • Email Address: returns@wolflamb.es

Form of withdrawal form (The user must only fill and send this form if he or she wishes to withdraw from the contract):

I hereby inform you that I am withdrawing from the contract for the sale of the following property: (essential information), indicating the following information:

PRODUCT NAME

REFERENCE NUMBER AND ORDER NUMBER

PRICE

The withdrawal period will begin to count from the day the consumer received the order, or failing that, since the seller was aware of the purchase by the customer.

The right of withdrawal is subject to the following conditions: 

  • The products must be in their packaging and must keep the original labels and tags.
  • The customer can try the product and proceed to its return, but always maintaining its original state, without breakage, stains, or having used it.
  • The products of the same order must be returned in the same shipment, returns of the same order that will be shiped separately will not be accepted.
  • Not having passed the term of 14 (fourteen) calendar days, from the acceptance of the purchase.
  • If the product does not comply with the conditions mentioned above, an email will be sent, arguing that the exercise of the Right of Withdrawal does not apply.
  • WOLFLAMB may withhold the refund amount until the merchandise has been received at the following address: C / Avenida al Vedat 140, floor 3 door 12. PC 46900. Torrent, Spain.
  • The return costs will be borne by the customer.
  • In the case that the return is held WITH ANOTHER TRANSPORTATION COMPANY different from the one contracted by WOLFLAMB, THE COMPANY, IN ANY CASE, WILL NOT BE HELD RESPONSIBLE FOR THE LOSS OF THE PACKAGE. In case of loss of merchandise, the customer must bear the expenses of the REIMBURSEMENT and the lost product.
  • If the consumer, in the moment of the receipt of the package detects that it was not properly closed or sees that it is in unappropriated conditions, the buyer must leave a written record of the fact in the delivery note, and inform by e-mail to this address: info@wolflamb.es in less than 24 hours to WOLFLAMB, in order to proceed the demand of the possible claims.
  • If the customer does not present any claim within 24 hours of receiving the product, WOLFLAMB will understand that the package was received in correct conditions, and any claim regarding the deterioration of the package will be accepted.
  • Consequences of withdrawl

If the right of withdrawal by the client is accepted by WOLFLAMB after having fulfilled all the legal requirements, all payments received by the client will be returned, excluding the shipping costs, without any undue delay and, starting from of the date on which the company is informed of the client's decision to withdraw from this contract, provided you have exercised your right within the legal term of 14 (fourteen) calendar days.

In the event that the client exercises the Right of Withdrawal, he will bear the cost of return.

We will proceed to make said reimbursement using the same means of payment used by the client for the initial transaction, unless it has expressly provided otherwise, in a reasoned manner. In any case, you will not incur any expenses as a result of the refund, except the shipping costs that will be charged to the customer.

If the customer exercised the right of withdrawal and returns the product in unusable conditions for use, and if this does not present the same conditions as how the costumer received it, the customer will have to pay the same amount that paid for the garment. 

  • Payment method

The cardholder is responsible for their own transactions on this website, so WOLFLAMB does not assume any responsibility for operations not authorized by the owner in this website.

For the payment process, Wolflamb uses services of third parties unrelated to it and, in particular, the following payment services that are accepted: 

  • Credit card
  • Paypal

All means of payment are made through the electronic payment gateway system of the CAIXABANK financial entity that works as a virtual point of sale terminal. WOLFLAMB will request from a certain information form the user in order to make the payment, according to the payment modalities that it will offer.

Once the successful payment process has been completed, the contract will be deemed concluded and WOLFLAMB will confirm such contracting by email, in accordance with Law 34/2002, of the 11th of July, on services of the information society and ecommerce.

Customer service:

In accordance with the Law of Consumers and Users, when dealing with contracts outside a commercial establishment, WOLFLAMB offers its clients a reliable and economical information mean.

For any claim or suggestion, customers can contact:

WOLFLAMB sending an email to: returns@wolflamb.es

Mailing address: C/ Vedat 140 3rd floor, door 12 PC 46900 Valencia, Spain. Attaching a photocopy of the ID or any other document accrediting your identity. 

  • Hiring and registration procedure

Previous to contracting, the client will have at his disposal on the website the information related to the procedures that must be followed for the conclusion of the electronic contract of sale of products or services through the Service.

The online purchase procedure consists of several phases:

Hiring and registration procedure

Before contracting, the client will have at his disposal on the portal the information related to the procedures that must be followed for the conclusion of the electronic contract of sale of products or services through the Service.

The online purchase procedure consists of several phases:

1st Phase: Register in the on-line section of https://www.wolflamb.es/es/content/mi-cuenta filled in the form of personal and identifying data by the client.

2nd Phase: Choose the products of the purchase by the user.

3rd Phase: Confirmation of the order by WOLFLAMB, at which time the contract is perfected under Law 34/2002, of July 11, on services of the information society and electronic commerce.

4th Phase: Payment, which will include all amounts receivable, including taxes.

5th Phase: Delivery of the products chosen by the user, which corresponds to the seller.

For the online purchase process, Wolflamb will require the necessary data to perform the execution and control of the purchase, including the delivery of the product and the payment of the price.

The billing information will be those that appear in the user's record. WOLFLAMB is not responsible for the mistakes made by the user in the data that he provides us to make the purchase, the user must pay special attention to completing the forms and without prejudice to the possibility of correcting such data after the completion of the purchase.

If the user enters erroneous data during the purchase process and its correction results in expenses, WOLFLAMB reserves the right to charge such expenses to the User's account or to cancel the purchase requested.

To modify your registration data, you can contact: 

  • WOLFLAMB sending an email to : customercare@wolflamb.es

 

 CONDITIONS OF USE OF THE WEBSITE 

Link Policy

WOLFLAMB is not responsible for those websites or files that can be accessed through hypertext links (links), available among its contents, since these linked pages are the responsibility of their respective owners.

Therefor, this page neither approves, nor endorses the products, services, contents, information, data, files and any kind of material existing in such web pages or files, and does not control or be responsible for the quality, lawfulness, reliability and usefulness of the information content and services existing in the linked sites and that are unrelated to this page.

In case that it is considered appropriate or that a competent body declares the illegality of the data, ordering its withdrawal or that access to them is impossible, or the existence of the injury has been declared, and expressly notified the corresponding resolution, the links indicated would be immediately removed. 

  • Cookies used in this website

In accordance with current legislation, WOLFLAMB provides users with information regarding the cookies they use and the reason for their use, as well as, request their consent to use them.

Cookies are a tool used by web servers to store and retrieve information about their visitors. They are small text files that we send to your computer to keep a record of your preferences and remember them when you return.

WOLFLAMB uses cookies to facilitate navigation through its website and to obtain greater efficiency and personalization of the services offered to Users. The cookies used allow you to store information about the preferences and language of the User, in order to be able to show contents and offers of special interest according to their profile and record the number of times a User is shown a certain message (generally, news in the Website).

 

 

The cookies used by WOLFLAMB are the following:

 

domain / owner

name

type

expires

proposit

Google

_ga

Third party cookies

2 years or update

It is an analytical cookie, related to Google Analytics. It stores a unique customer identifier and serves to control unique visits, user data, campaigns...

Google

_gid

Third party cookie

24h

It is an analytical cookie, related to Google Analytics. It stores a unique customer identifier and serves to control unique visits, user data. It is an analytical cookie, related to Google Analytics that is used to distinguish users. It lasts 24 hours., Campaigns...

Google

_dc_gtm_UA-69558204-1

Third party cookie

In 10 minutes

It is used to help identify visitors by age, gender or interests by DoubleClick - Google Tag Manager.

.google.com

NID

Third party cookie

6 months

The Google +1 button used on our Website is hosted on Google, your browser sends information of the cookies that Google requires if you keep the session active with your account, these data is used by Google in order to associate it with your account.

.wolflamb.es

_hjIncludedInSample

 

365 days

Web analytics tool that collects anonymous information on the use and origin of visits and other statistical data.

facebook.com

fr

Third party cookie

3 months

Facebook cookies that are intended to enable logging on the website through the Facebook account.

.wolflamb.es

PrestaShop-xxxxxxxxxxxxxx

Own cookie

 

 

.wolflamb.es

PHPSESSID

Own

cookie

When the browser is closed

The PHPSESSID cookie is used by the PHP encryption language to allow the SESSION variables to be saved on the web server. This cookies is essential for the operation of the web

.wolflamb.es

cookie_ue

Owned cookie

1 year

is used to know if you have given consent on the law of cookies

 

 

  • Intellectual property

 

The Service includes the copyright and intellectual property rights of WOLFLAMB and, therefore, reserves all its intellectual property rights related to the service thereof, as well as service marks, graphics and logos used in connection with it.

WOLFLAMB holds all rights to the content, design and, especially, but not limited to, photographs, images, texts, logos, designs, trademarks, trade names, buttons, software files, color combinations and data that are included in the web. Users are warned that these rights are protected by Spanish legislation in force regarding intellectual and industrial property.

 

  • Exclusion of guarantees and responsibility

 

WOLFLAMB assumes no responsibility for the contents inserted by Users. The User shall be liable for damages of any nature that WOLFLAMB may suffer as a result of breach of any of the obligations to which it is subject under these General Conditions of Use or the Law in relation to the use of the website.

WOLFLAMB excludes any liability for damages of any kind, including lost profits, that could be due to the services provided by third parties through this website, as well as to the means that they enable to manage service requests, and specifically, by way of example and not limitation: For the acts of unfair competition and illegal advertising, as well as the lack of veracity, accuracy, completeness, defects, defects, belonging and / or actuality of the contents disseminated, stored, received, made available or accessible through the services provided by third parties through the website.

WOLFLAMB does not control or examine the contents generated by users to verify their veracity. It does not make declarations or expresses guarantees. To the extent that is permitted by applicable law, WOLFLAMB and its suppliers disclaim any and all express warranties, including but not limited to any marketing warrant, suitability for special use, ownership, accuracy of the data and non-infringement. If the User is not satisfied or feels damaged by WOLFLAMB or any aspect related to it, you can close your account, and rescind these general conditions as the only way, to disassociate from this website.

 

  • Infringement notification procedure

In the case that any user or third party considers that there are facts and circumstances that reveal the illicit nature of the use of any content, or the performance of any illegal activity on the web pages included in https://www.wolflamb.es accessible through the Website, or through the services provided, you must contact the customer service through: 

  • WOLFLAMB sending an email to: info@wolflamb.es
  • Mailing Address: Avenida al Vedat 140 , 3rd floor, door 12 . PC 46900 . Torrente , Valencia, Spain .
  • Applicable legislation

 These general conditions of use and contracting are governed by the Spanish law. Under Law 34/2002, of the 11th of July, rgarding Services of the Information Society and Electronic Commerce, contracts entered into electronically in which a consumer participates as a party shall be presumed celebrated in the place where the consumer has his habitual residence. Electronic contracts between businessmen or professionals, in the absence of agreement between the parties, shall be presumed to be held at the place where WOLFLAMB of services is established.

  • European platform for the resolution of conflicts in online commerce

The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/

Consumers may submit their claims through the online dispute resolution platform.

This new platform of the European Commission, offers online sellers and buyers an alternative to mediate their possible conflicts generated by online sales. With this new European system of claims, what is intended is to open a way to citizens with institutions in the field of e-commerce.

In order to access the new platform, it is placed available to users in the European Community, where consumers can raise their problems, as if it were a national conflict resolution body.

 

 

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