What payment methods do we accept?

Gift card

How long will my order take?

Where can I receive my order?

Why didn't I receive the confirmation email?

Can I modify my order?

Can I cancel my order?

Where is my order?

I have not received my order, what could be the reason?

What happens if the garment I receive is damaged or defective?

What happens if I drop off my order at a collection point or at the physical shop?


What does Pre-Order mean?

When will I receive a Pre-Order?

Can I return or exchange a Pre-Order garment? What is the deadline?


What is the maximum time limit for returns and exchanges?

What are the requirements for returns and exchanges?

What is the cost of an exchange or return?

How do I exchange an online order?

How do I return an online order?

How can I return or exchange an item purchased in the physical shop?

Once I have made an exchange, can I request a second exchange or refund?

What should I do if the amount of my refund is incorrect?


Where are our garments made?

How do I know my size?

Is it possible to reserve garments in the physical shop?

Do you restock items marked "out of stock"?

Are items added to the cart automatically reserved?

Is it possible to receive regular information about the latest news from Wolflamb by email?