FAQ

We accept Visa, Mastercard, American Express, Shopify Pay, Apple Pay, Google Pay and PayPal.

You can also pay with:

• Klarna (buy now, pay later), if you have any questions, check out their FAQ here: https://www.klarna.com/es/atencion-al-cliente/

Don't know what to buy for that special someone? Don't worry, click here and we help you.

You will receive your gift card code by email. It can be used more than once until your balance is used up and has no expiry date.

We do not accept returns of gift cards.

National shipments (Spain, except Canary Islands):

- Standard shipping: 2 - 3 days. Cost 6€

- Express delivery: 24/48 working hours. Cost 10,95€

- Collection at our shop in Barcelona: 2 - 3 days. Free of charge.

International shipments (Canary Islands and other countries):

To find out the estimated delivery time for your shipment, we recommend that you search for your country on our shipping and delivery page (here).

If your country is not on the list, please contact us so that we can provide you with a solution.

*When you buy a Pre-Order garment, the rest of the items in the same order will not reach you until the Pre-Order garment is manufactured and ready to be shipped.

You can receive it at the address of your choice (home, work, etc.) or at a Correos Express delivery point if you are in Spain or Portugal, or at a UPS delivery point in other countries. It is not possible to receive parcels at Post Office boxes. If you are not at the address indicated when the courier comes to deliver your order, they will contact you to arrange a delivery date and time that suits you.

Check your junk or spam folder, your confirmation email may be there.

If you can't find it, you can write to us at customercare@wolflamb.es so that we can help you locate it.

If you want to make sure you receive future mailings from us, please add us to your mailing list and make sure that the email address you used for your purchase is correct.

Once the order has been placed and charged, we cannot change it.

We are sorry for the inconvenience, but you will have to wait to receive it and process it through our returns and exchanges platform.

If you want to change the address, you can send an email to customercare@wolflamb.es, unless the order has already been shipped.

It is not possible to request a cancellation. By completing your order, you accept our terms of use.

We are sorry for the inconvenience, but you will have to wait to receive it and process it through our returns and exchanges platform.

Once the order has been shipped you will automatically receive the tracking number in the email you used to make the purchase. You can also log in to your account to see all the information about your order.

If you have any questions, you can write to us via the web chat or at customercare@wolflamb.es

Our team will contact you if there is a delivery failure to ensure you receive it as soon as possible.

There are two main reasons why you may not have received your order:

• Incorrect address. We recommend that you check if the delivery address is correct.
• Failed deliveries: Correos Express and UPS will try up to two times to deliver the package. Afterwards, they may drop it off at a collection point.

If the order cannot be delivered and is returned to our warehouse, we will refund you once we have received the package. If you do not receive or refuse the package, a surcharge of €20 will be added to your refund.

We will not resend your order, once the parcel is returned to our warehouse we will proceed with the return of the parcel. In case you still want the parcel, you will have to place a new order again.

If you still need assistance, please do not hesitate to contact customercare@wolflamb.es

If, upon receipt of the package, the customer observes that the order is damaged or defective, he/she must request an exchange or return through our exchange or return platform (here), or leave a written record of the fact via e-mail at returns@wolflamb.es in the first 24 hours from the reception of the package to proceed to the return or exchange of the same. Once these 24 hours have passed, we will consider that the product has been received in good condition.

If you choose the shop collection option, you have a period of 14 days from receipt of the "order ready for shop collection" email to come and pick it up and process the return or exchange if necessary.

After 30 days from receipt of this email, the order will be considered abandoned and will pass to our disposal without being able to claim any refund, return or exchange.

Pre-Order garments are pieces made exclusively for you. In this way, we can produce in a more controlled way, a method that helps us create less environmental impact.

When you buy a Pre-Order garment, the rest of the items in the same order will not reach you until the Pre-Order garment is manufactured and ready to be shipped.

Pre-Order garments can be exchanged and returned.

Our Pre-Order garments have an estimated preparation time of 4 to 6 weeks.

You can find the estimated delivery date for each Pre-Order product on the product page.

*When you buy a Pre-Order garment, the rest of the items in the same order will not reach you until the Pre-Order garment is manufactured and ready to be shipped.

The Pre-Order clothing can be exchanged or returned. The deadline is 15 days after you receive the order at home or it arrives at our physical store./p>

The request for exchange or return must be made within a time limit of 14 days from the reception of the order, after this period it will not be possible to make an exchange or return. In order to make an exchange or return you must process it on our returns and exchanges platform (here).

- Please check all items thoroughly upon receipt of delivery before removing any attached labels and discarding any original packaging.

- Items must be returned unused, unwashed, undamaged, unworn and in their original condition,original labels must not have been removed.

- Bath products should go with the hygiene label and their original labels. We recommend that you try on the bottoms of the bath products with your underwear underneath, as if the item is returned with signs of having been used, with stains or without the hygiene label and its original tags it will be classed as unsuitable for return or exchange.

- Returns of discounted products are refunded in the form of shop credit with no expiry date.

- It is only possible to process one exchange or refund per order, returns of the same order will not be accepted separately.

- We recommend that you return the items in their original packaging to ensure the necessary protection when in transit.

Exchanges and returns in our Barcelona shop:

You can exchange or return your order free of charge at our shop in Barcelona (Carrer de Marià Cubí, 100).

You have 14 days from receipt of the order to process an exchange or return through our platform; as long as the items are in the same condition in which they were received.

Exchanges and returns of national orders (Spain):

You have 14 days from receipt of the order to process an exchange or refund through our platform. All you need is your order number and email address. The items must be in the same condition in which they were received. You will immediately receive an exchange or return label by email as well as a refund to the original payment method.

Wolflamb is not responsible for the amounts paid for logistical delivery efforts, and we do not reimburse shipping costs.

Exchanges are free of charge, the cost of returns with collection point delivery is €4 and returns with home collection is €7.

We do not accept returns if an exchange has already been made.

Returns and exchanges on international orders (except UK and USA):

You have 14 days from receipt of the order to process an exchange or refund through our platform. All you need is your order number and email address. The items must be in the same condition in which they were received. You will immediately receive an exchange or return label by email as well as a refund to the original payment method.

Wolflamb is not responsible for the amounts paid for logistical delivery efforts, and we do not reimburse shipping costs.

The cost of exchanges with collection point delivery is €10 and the cost of returns with collection point delivery is €14.

We do not accept returns if an exchange has already been made.

Returns of UK orders:

You have 14 days from receipt of your order to process an exchange or refund through our platform. All you need is your order number and email address. The items must be in the same condition in which they were received. You will immediately receive the return label by email as well as the refund in the original payment method.

Wolflamb is not responsible for the amounts paid for logistical delivery efforts, and we do not reimburse shipping costs.

The cost of returns with collection point delivery is €18.

Returns of USA orders:

You have 14 days from receipt of the order to process an exchange or refund through our platform. All you need is your order number and email address. The items must be in the same condition in which they were received. You will immediately receive the return label by email as well as the refund in the original payment method.

Wolflamb is not responsible for the amounts paid for logistical delivery efforts, and we do not reimburse shipping costs.

The cost of returns with delivery to a collection point is €25.

In order to exchange an online order, you must process it through our returns and exchanges platform (here), within a maximum period of 14 days from receipt of the order.

Drop off at our physical shop in Barcelona:

Once the exchange has been processed on our returns and exchanges platform, all you have to do is go to our physical shop in Barcelona and exchange your order for another of our items. In shop you will only pay the difference in price between what you are returning and what you are exchanging if the amount is higher.

Deposit at a collection point:

1. Request an exchange on our returns and exchanges platform. Access our platform (here) to tell us which products you are going to exchange, indicating your e-mail address and order number. Follow the steps indicated.
2. Choose the new garment of your choice. You will be able to choose between changing the size of the same product, or select any other product in the shop (as long as it is available on the web).
3. Confirm your information. Please confirm the address where you would like us to pick you up.
4. Method of payment . In the case that the product to be exchanged is of a higher amount, you must select the method of payment.
5. Prepare your package. Print out the return slip (you can find it in the email you will receive during the return request process). Pack the items you wish to exchange in a box in good condition and tightly closed, along with your order summary sheet. We are reducing the amount of paper included in your order to be more environmentally friendly, you can find your order summary sheet in your account (here). We recommend you use the WOLFLAMB packaging in which you received our garments.
6. Deliver the parcel to a pick-up point. You must take your package to a Correos collection point within a maximum of 14 days. Remember that you will receive the transport label, which you must attach to the outside of the package to avoid any problems, in your mailbox when you complete your order on our platform.

In order to return an online order, you must process it through our returns and exchanges platform (here), within a maximum period of 14 days from receipt of the order.

Drop off at our physical shop in Barcelona:

1. Request a refund on our returns and exchanges platform. Access our platform (here) to indicate the products you are going to return, indicating your e-mail address and order number. Follow the steps indicated.

2. Delivery of the garments in our physical shop in Barcelona. They do not need to be packaged. They only need to be in their original labelling and in perfect condition. The refund will be made in the same method of original payment.

Deposit at a collection point:

1. Request a refund on our returns and exchanges platform. Access our platform (here) to indicate the products you are going to return, indicating your e-mail address and order number. Follow the steps indicated.
2. Prepare your package. Print out the return slip (you can find it in the email you will receive during the return request process). Pack the items you wish to return in a box in good condition and tightly closed, along with your order summary sheet. We are reducing the amount of paper included in your order to be more environmentally friendly, you can find your order summary sheet in your account (here). We recommend you use the WOLFLAMB packaging in which you received our garments.
3. Deliver the package to a pick-up point. You must take your package to a Correos collection point within a maximum of 14 days. Remember that you will receive the transport label, which you must attach to the outside of the package to avoid any problems, in your mailbox when you complete your order on our platform.

Collection at home:

1. Request a refund on our returns and exchanges platform. Access our platform (here) to indicate the products you are going to return, indicating your e-mail address and order number. Follow the steps indicated.
2. Prepare your package. Print out the return slip (you can find it in the email you will receive at the end of the order process). Pack the items you wish to return in a box in good condition and tightly closed. We recommend using the WOLFLAMB packaging in which you received our garments. Don't forget to include the return delivery note.
3. Deliver the garments to the carrier and receive the requested garment. The carrier will come to collect the package at the address indicated. Remember that the transport label that you must attach to the outside of the package so that there is no problem in collection, you will receive it in your mail when you complete the return request on our platform.

To return or exchange an item purchased in the physical shop, you only need to go to the shop with the garment in perfect condition and with its original tags. You must also present the order confirmation email you received at the time of purchase or your order number.

Please note that all products purchased in our physical shop are refunded in shop credit format.

Lo sentimos, no se aceptan devoluciones si ya se ha realizado un cambio.

You should contact our customer service department by sending an email to returns@wolflamb.es and we will solve the problem as soon as possible.

All our garments are made in an artisan and sustainable way in our small workshop in Valencia (Spain).

You can use our size guide (here) which is available on each product page.

If you still have any questions, you can contact us via the web chat, by phone or by writing to us at customercare@wolflamb.es for a more personalised service. Remember to attach your measurements so that we can advise you better. Please do not contact us through channels other than these, as the person in charge will not be able to answer your questions correctly.

We only reserve garments available in our Barcelona shop for a maximum of 24 hours.

To make a reservation for any of our garments, you can write to us via the chat on the website, call us by phone or write to us at customercare@wolflamb.es

No, items that are out of stock will not be available again, unless we receive a return. However, we recommend that you subscribe to the "Notify me when available" list on the product page so that we can inform you by email when the item is back in stock.

No, adding an item to your cart does not guarantee stock or availability. Some in-demand designs may sell out before you checkout even though they were available when you added them to your cart.

Of course you can! All you have to do is sign up for our Newsletter. Just enter your email address in the subscription box at the bottom of the website.