RETURNS & EXCHANGES

• The return request must be made within a period of 15 days from the receipt of the order, after this period the return cannot be made.
• Items must be unused and in their original condition, and the original labels must not have been removed.
• Bath products must go with the hygiene label and its original labels. 
• It is only possible to process one return per order, not accepting returns of the same order separately.
• If the buyer observes upon receipt of the package that it was not properly closed or that it was broken, the buyer must leave a written record of the fact via e-mail to returns@wolflamb.es in less than 24 hours to WOLFLAMB, to proceed to demand possible claims.

Returns Spain (Except Canary Islands, Ceuta and Melilla) 

Once the requirements for the return have been verified, you must follow these steps:

• Request your return on our platform here (link)
• Our customer service department will need to approve your request.
• Once your request is approved, we will send you the label so that you can stick it on your package and proceed with the collection or leave it at your post office (check your office here) or UPS  (check your office here) closest.

International Returns (Including Canary Islands) 

Once the requirements for the return have been verified, you must follow these steps:

• Request your return on our platform here (link)
• Our customer service department will need to approve your request.
• Once your request is approved, you must send the package to the following address: (costs are borne by the client) 

   

  WOLFLAMB

  Professor Ángel Lacalle n.23, Lower Left

  46014 Valencia, Spain

Returns have a cost of €7.95, which will be deducted from the amount to be returned. Unless your return is in one of these cases: (in which the return will be free)

• Product damaged or in poor condition
• Error in the shipped product

 We try to create conscious purchases. We believe it is important to defend the material and economic cost of all processes, and with it the work of the people who carry it out. Thanks for your understanding.

All products qualified as OUTLET or LAST UNITS will be returned as BONUS (Store Credit). You must bear in mind that these products are in liquidation and that it is end of stock.

Once your return has been received and after checking that the product is in perfect condition, we will proceed to make your refund through the same payment method used in the purchase. Please note that refunds can take up to 3 weeks to process.

• If the buyer observes upon receipt of the package that it was not properly closed or that it was broken, the buyer must leave a written record of the fact via e-mail to returns@wolflamb.es in less than 24 hours to WOLFLAMB, to proceed to demand possible claims.
• Once these 24 hours have passed, we will consider that the product has been received in good condition.

If you want to make a size change, it has to be through store credit. This means that you will have to request a size change here (link). Once requested, we will send you a Unique Code for the value of your purchase, so that you can place a new order. When the order is made we will send you a shipment with the new size chosen and we will collect your other order with the size to be returned. (Keep in mind that if you do not deliver your old order, the new one will not be delivered)

In that case, you can always opt for a change of model or for the return of the garment that you can process here. (link)

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

 

The right of withdrawal is subject to the following conditions: 

• Returns of discounted or outlet products are not refunded, a voucher without expiration will be provided.
• Items of underwear, swimsuits or bikinis cannot be returned or exchanged.
• The products must be in their packaging and with the original labels.
• The customer can try on the product and proceed to its return, but always maintaining its original state, without breaks, stains, or having used it.
• The products of the same order must be returned in the same shipment, not accepting returns of the same order separately.
• Not having passed the term of 15 (fifteen) calendar days, from the sending of your order.
• What happens if my return arrives late? Any return received postmarked after 15 days from the date of shipment will not be eligible for return and will be automatically shipped to the customer once we receive it at our warehouse. If the product does not meet the conditions listed above, it will be will send an email, arguing that the exercise of the Right of Withdrawal is not appropriate.
• In the event that the return is made WITH ANOTHER TRANSPORTATION COMPANY different from the one contracted by WOLFLAMB, IN NO CASE, IS IT RESPONSIBLE FOR THE LOSS OF THE PACKAGE. In case of loss of merchandise, the customer must bear the costs of the REFUND and the lost product.
• If the buyer observes upon receipt of the package, that it was not properly closed or that it was broken, the buyer must leave a written record of the fact on the delivery note, and inform by e-mail returns@wolflamb.es in less than 24 hours to WOLFLAMB, to proceed to demand possible claims.
• In the event that the client does not make any claim within 24 hours of receiving the product, WOLFLAMB will understand that the package was received in correct conditions, and no claim for damage to the package will be accepted.
• If the right of withdrawal by the client is accepted by WOLFLAMB for having fulfilled all legal requirements, all payments received by the client will be returned, excluding shipping costs, without any undue delay and, from from the date on which we are informed of your decision to withdraw from this contract, as long as you have exercised your right within the legal period of 15 (fifteen) calendar days.
• The process of processing the return and refund can take between 2 and 3 weeks.

In the event that the client exercises the Right of Withdrawal, he will bear the return costs. We will proceed to make said reimbursement using the same means of payment used by the client for the initial transaction, unless expressly provided otherwise, in a reasoned manner. In any case, you will not incur any expenses as a result of the refund, except the shipping costs that will be borne by the customer.

The client, when exercising the right of withdrawal, if when returning the product it is unusable for use, that is, it is not in the same conditions as the client received it, he must pay the same amount that he paid for the garment. WOLFLAMB reserves the right of modification, temporary suspension or cancellation, at any time of the service.

WOLFLAMB is not responsible for possible errors that may arise from computer system failures, or due to human errors that may be caused, in billing, product sales or commercial communication. In which case, they will be rectified objectively, without giving rise to compensation or additional payments to the client, and the user will be offered the possibility of placing a new order or withdrawing from it, returning the money, to the client, who had paid in the initial purchase, if any. If for reasons not attributable to WOLFLAMB or force majeure, a product not available in stock is put up for sale, and it is purchased by a user in the online store, WOLFLAMB undertakes to act in good faith and offer the user a of the following possibilities:

• Reimburse the amount that the client would have paid for the purchased product, without any type of compensation to the same, through the same means by which the payment was made.
• Replace with another model, of equal quality and value, available in stock, with the prior consent of the customer.
• If there is a possibility of having the same product, in a later period, send it in a new delivery term, previously agreed with the client. If the amount paid to the client would not be returned, in case of not being satisfied.