Politique de confidentialité

1. Who is responsible for your data

WOLFLAMB, S.L.
Tax ID (CIF): B84909019
Address: Calle Bailén 113, principal 1ª, 08009 Barcelona, Spain
Email: info@wolflamb.es

2. What data we collect

  • Identification and contact data: name, email address, phone number, shipping and billing address.
  • Order data: products purchased, order history, exchanges and returns.
  • Browsing data: IP address, device and browsing activity, through cookies (see our cookie settings).

We do not store your card details: payments are processed directly by our payment providers.

3. Why we use your data and on what legal basis

  • To process your orders, shipments, exchanges and returns – necessary to perform the purchase contract.
  • To answer your questions and requests – necessary to provide the service you request.
  • To send you our newsletter and offers – only with your consent, which you can withdraw at any time using the unsubscribe link in each email.
  • To comply with our legal obligations – for example, tax and accounting obligations.
  • To improve our website and prevent fraud – our legitimate interest.

4. How long we keep your data

We keep your data for as long as necessary for the purpose for which it was collected and, afterwards, for the periods required by law (for example, 6 years for accounting and tax purposes). Marketing data is kept until you withdraw your consent.

5. Who we share your data with

We only share your data with service providers that help us run our business, under the corresponding data processing agreements: our e-commerce platform, payment providers, shipping and returns companies, and email marketing services. Some of these providers may be located outside the European Economic Area; in that case, transfers are protected by the safeguards required by law, such as the European Commission's standard contractual clauses.

We do not sell your data to third parties.

6. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, and withdraw your consent at any time, by writing to info@wolflamb.es. We may ask you for proof of identity to process your request.

If you believe your rights have not been respected, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Security

We apply appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access.

8. Applicable law

This policy complies with Regulation (EU) 2016/679 (General Data Protection Regulation) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

9. Changes

We may update this policy to reflect legal or business changes. The current version will always be available on this page.