Refund policy

You have 14 days from the delivery of your order to request an exchange or return. All requests must be made through our Returns Portal.

Make a return or exchange →

1. How long do I have to exchange or return an item?

You have 14 days from the delivery of your order to request an exchange or return through our Returns Portal. Your parcel must also be sent back within this period.

All exchanges and returns must be requested through the Returns Portal. After 14 days, requests cannot be accepted.

2. What condition must items be in to be returned or exchanged?

  • Items must be unworn, unwashed, unused and in their original condition, with all original tags and packaging intact.
  • Swimwear must be returned with its hygiene label and original tags. Please try on swimwear bottoms over your underwear. Items returned with signs of wear, stains or without the hygiene label will not be accepted.
  • Only one exchange or return can be processed per order. Items from the same order cannot be returned separately.

If returned items do not meet these conditions, Wolflamb reserves the right to refuse the refund, in whole or in part. We may also send the items back to the customer, with any shipping costs being the customer's responsibility.

3. Can I exchange or return a pre-order item?

Yes. Pre-order items can be exchanged or returned under the same conditions as in-stock items. You have 14 days from the delivery of your order to request an exchange or return through our Returns Portal.

4. How much does an exchange or return cost?

  • Exchanges and returns in our Barcelona store are free.
  • For all other options, the cost depends on your country and will be shown in the Returns Portal.

Any refund or store credit will exclude the original shipping costs, as well as any applicable taxes and duties.

5. How do I exchange an online order?

Submit your request through our Returns Portal within 14 days of the delivery of your order.

Exchange at our Barcelona store
Once you have requested your exchange in the Returns Portal, visit our Barcelona store to exchange your item for another product. If the new item costs more, you will only pay the difference.

Drop off at a collection point

  1. Request your exchange. Go to the Returns Portal, enter your email address and order number, select the item(s) you'd like to exchange and follow the instructions.
  2. Choose your new item. You can exchange for a different size of the same product or for any other item available on our website.
  3. Payment. If your new item costs more than the one you are returning, you will be asked to pay the difference.
  4. Prepare your parcel. Print the return label you will receive by email. Pack the item(s) securely in a suitable box together with your order summary, which you can find in your order confirmation email. Whenever possible, reuse your original WOLFLAMB packaging.
  5. Drop off your parcel. Take it to the collection point within 14 days of the delivery of your order, with the return label attached to the outside.

6. How do I return an online order?

Submit your request through our Returns Portal within 14 days of the delivery of your order.

Return to our Barcelona store

  1. Request your return. Go to the Returns Portal, enter your email address and order number, select the item(s) you'd like to return and follow the instructions.
  2. Bring your item(s) to our Barcelona store. They do not need to be packaged, but they must be in perfect condition with all original tags attached.

Drop off at a collection point

  1. Request your return. Go to the Returns Portal, enter your email address and order number, select the item(s) you'd like to return and follow the instructions.
  2. Prepare your parcel. Print the return label you will receive by email. Pack the item(s) securely in a suitable box together with your order summary, which you can find in your order confirmation email. Whenever possible, reuse your original WOLFLAMB packaging.
  3. Drop off your parcel. Take it to the collection point within 14 days of the delivery of your order, with the return label attached to the outside.

Once we have received and checked your return, your refund will be issued to your original payment method within 14 days.

7. How do I exchange or return an item bought in our Barcelona store?

  1. Bring the item to our store with all original tags attached.
  2. Show your purchase confirmation email or order number.
  3. Your refund will be issued as store credit.

Important: all purchases made in our physical store are refunded as store credit only.

8. Can I exchange or return an item I've already exchanged?

No. Only one exchange can be made per order. Once an exchange has been made, a second exchange or a refund cannot be requested, except for faulty items.

9. What if my refund amount is incorrect?

Please email us at returns@wolflamb.es with your order number and we will resolve it as soon as possible.

10. Can I cancel my order?

You may cancel your order within 24 hours of placing it. After this period, cancellations are no longer possible.

At Wolflamb, every piece is created with intention and care. Many of our garments are produced in limited quantities or crafted through an artisanal process, specifically for each customer. Once your order enters production, materials, time and craftsmanship have already been allocated to your piece. As part of our commitment to responsible production, we work to minimise overproduction and unnecessary waste.

To cancel, email us at returns@wolflamb.es with the subject line CANCEL ORDER and your order number. If we receive your request within the cancellation period, your order will be cancelled. Once your order has entered production or preparation, or has been shipped, it can no longer be cancelled.

11. What if I receive a wrong or faulty item?

All items go through quality control before dispatch. If you receive an incorrect or faulty item, please contact us as soon as possible at returns@wolflamb.es, including your order number and photos clearly showing the issue. Our team will review your case and offer a solution as quickly as possible.

If the item has a manufacturing fault, we will arrange a repair or replacement. If it cannot be repaired and no replacement is available, we will issue a refund.

Items damaged by normal wear and tear, accidents, improper care, not following the care instructions or any other misuse will not be considered faulty.