Terms of service
1. Company information
The website www.wolflamb.es is owned by WOLFLAMB, S.L. (hereinafter, "WOLFLAMB"), with Tax ID (CIF) B84909019 and registered address at Calle Bailén 113, principal 1ª, 08009 Barcelona, Spain.
Contact: customercare@wolflamb.es
2. Activity
WOLFLAMB designs and sells women's clothing, accessories and complements, both online and in its store in Barcelona.
3. Scope
These terms govern the use of this website and all purchases made through it, in accordance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) and the revised text of the General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007).
By using this website or placing an order, you accept these terms. WOLFLAMB may update them at any time; the version published at the time of your purchase will apply.
Product photographs are shown as accurately as possible. Slight differences in colour or finish may exist due to screen settings or the handmade nature of some pieces; these will never mean a product of lower quality than the one shown.
4. Prices
Prices are shown in the local currency of your country where available (for example, US dollars for orders to the United States), or otherwise in euros. The amount shown at checkout is the amount you will be charged. Prices for orders within the European Union include VAT.
Shipping costs are shown at checkout before payment. During sale periods, product pages show both the sale price and the original price.
Orders shipped outside the European Union may be subject to import duties and taxes, which are set by each country and are not included in the price unless stated otherwise at checkout.
5. Purchase process
- Select your products and add them to the cart.
- Enter your shipping and billing details at checkout.
- Choose your shipping method and payment method.
- Complete the payment. You will receive an order confirmation by email, which concludes the contract.
Please make sure your details are correct. WOLFLAMB is not responsible for delays or costs caused by incorrect information provided by the customer.
6. Payment methods
We accept credit and debit cards and PayPal. All payments are processed through secure payment providers; WOLFLAMB does not store your card details.
7. Shipping
Delivery times and conditions are described in our Shipping policy. If your parcel arrives damaged or not properly sealed, please note it on the delivery receipt and inform us within 24 hours at customercare@wolflamb.es.
8. Right of withdrawal
You have the right to withdraw from your purchase within 14 calendar days from the delivery of your order, without giving any reason.
To exercise this right, request your return through our Returns Portal or send an unequivocal statement to returns@wolflamb.es. You may use the model form below, although it is not mandatory.
Model withdrawal form
To: WOLFLAMB, S.L., Calle Bailén 113, principal 1ª, 08009 Barcelona – returns@wolflamb.es
I hereby give notice that I withdraw from my contract for the sale of the following goods: [product(s)]
Ordered on / received on: [date]
Order number: [number]
Name: [name]
Address: [address]
Signature (only if sent on paper) and date.
Conditions
- Items must be returned unworn, unwashed and in their original condition, with all original tags and packaging.
- Items from the same order must be returned together in a single shipment.
- The parcel must be sent back within 14 days of the delivery of your order.
Refunds
Once we have received and checked your return, we will refund you within 14 days using the same payment method used for the purchase. We may withhold the refund until we have received the items. Full conditions, costs and steps are described in our Refund policy.
If returned items show signs of use or do not meet these conditions, WOLFLAMB may reduce or refuse the refund.
9. Customer service and complaints
For any question, complaint or suggestion, please contact us at customercare@wolflamb.es. Complaint forms are also available in our Barcelona store.
10. Intellectual property
All content on this website (designs, texts, photographs, logos and images) belongs to WOLFLAMB and is protected by intellectual and industrial property law. It may not be reproduced or used without our written permission.
11. Applicable law
These terms are governed by Spanish law. For consumers, the courts of the consumer's place of residence will have jurisdiction.