Terms of service

1. Identifying information

The website https://www.wolflamb.es is owned by WOLFLAMB, S.L., trading as WOLFLAMB, with Tax ID (CIF) B-84909019 and registered office at Bailén 113, 08009 Barcelona, Spain (hereinafter, WOLFLAMB).

2. Ownership and service provider

WOLFLAMB's commercial activity is the wholesale and retail sale of clothing, accessories and complements.

3. Scope of application

As owner of the website, WOLFLAMB makes this document available to users in compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), and to inform all customers of the conditions of use. It also includes the conditions set out in Law 3/2014 of 27 March, amending the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November.

By registering on https://www.wolflamb.es and using our website or any information provided as part of its services, the user accepts and is bound by these terms of use.

WOLFLAMB reserves the right to modify any information on this website without prior notice, publication on this website being sufficient.

WOLFLAMB offers its customers products of the highest quality. Due to the nature of the products sold through this website, slight differences may exist, and the product delivered may differ slightly from the photographs shown during the purchase process. These differences will never mean the delivery of a product of lower quality than the one displayed. The user also acknowledges that the size of the photographs does not correspond to the actual size of the products. The user expressly accepts these circumstances and differences, which will not be grounds for termination of the contract.

4. Purchase conditions

Pre-contractual information

The contract between WOLFLAMB and the user for the purchase of products will take full legal effect once consent and all other requirements for its validity are met, in accordance with current legislation.

The products offered by WOLFLAMB are intended for final consumers. In accordance with applicable legislation, a consumer is any natural person who does not engage in a commercial activity and purchases products for personal use.

Regular prices and sale prices

Prices shown on this website may be reviewed and modified at any time if conditions require it. Sale prices may appear in the "SALE" section and will remain available until stock runs out. Product listings will show both the discounted price and the original crossed-out price, ensuring accurate and transparent information at all times.

All prices include VAT. The taxable base plus VAT will be shown in the shopping cart at checkout and on the final invoice.

5. Right of withdrawal

Under Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users, Article 68 defines the right of withdrawal as the consumer's right to terminate the contract by notifying the other party within the established period, without having to justify the decision and without incurring any penalty.

This means the user may withdraw from the contract within fourteen (14) calendar days, without giving any reason.

How to exercise the right of withdrawal

To exercise the right of withdrawal, the user must notify their decision through an unequivocal statement (for example, a letter sent by certified mail or an email). The user may use the model withdrawal form below.

     
  • Email: returns@wolflamb.es
    •  
  • Postal address: Calle Grabador Esteve 25, bajo, 46004 Valencia, Spain

Model withdrawal form

(Only complete and send this form if you wish to withdraw from the contract.)

I hereby inform you that I withdraw from the contract of sale of the following good(s):

     
  • Product name
    •  
  • Reference number and order number
    •  
  • Price

The following personal details are mandatory. If they are not included, the withdrawal will not be considered valid:

     
  • Consumer's name
    •  
  • Consumer's address
    •  
  • Consumer's signature
    •  
  • Date of signature

The withdrawal period begins on the day the order is shipped or, failing that, from the moment the seller becomes aware of the purchase.

Conditions of withdrawal

     
  • Products must be returned in their original packaging with their original tags.
    •  
  • Customers may try on the product, but it must remain in its original condition, without tears, stains or signs of use.
    •  
  • Products from the same order must be returned together in a single shipment; partial returns will not be accepted.
    •  
  • Returns must be made within fifteen (15) calendar days of shipment.

If the product does not meet these conditions, the customer will be notified by email that the right of withdrawal cannot be exercised.

WOLFLAMB may withhold the refund until the goods are received at Calle Grabador Esteve 25, bajo, 46004 Valencia, Spain.

Return shipping costs are borne by the customer. If the return is sent with a carrier other than the one contracted by WOLFLAMB, WOLFLAMB will not be responsible for any loss of the package; in that case, the customer will bear the cost of the lost product and of the refund.

If, upon delivery, the customer notices that the package is not properly sealed or is damaged, they must record this in writing on the delivery note and notify WOLFLAMB within 24 hours at info@wolflamb.es. If no claim is made within 24 hours of delivery, WOLFLAMB will consider that the package was received in good condition, and no further claims for package damage will be accepted.

Consequences of withdrawal

If the withdrawal is accepted by WOLFLAMB and all legal requirements are met, all payments received will be refunded, excluding shipping costs, without undue delay and within the legal period of fifteen (15) calendar days.

Refunds will be made using the same payment method used for the original transaction, unless the customer expressly agrees otherwise. No additional fees will be charged for the refund, except for shipping costs, which are borne by the customer.

If the returned product is not in the same condition as received and is therefore unusable, the customer must pay the original price of the product.

6. Payment methods

Cardholders are responsible for their own transactions on this website. WOLFLAMB accepts no liability for unauthorised operations carried out by the cardholder.

Payments are processed through third-party services, including:

     
  • Credit card
    •  
  • PayPal

All payments are made through CAIXABANK's secure virtual POS. WOLFLAMB will request the data necessary to process the payment according to the available methods.

Once payment has been successfully completed, the contract is considered concluded and WOLFLAMB will confirm the purchase by email, in compliance with Law 34/2002 on Information Society Services and Electronic Commerce.

7. Customer service

In accordance with consumer protection legislation, WOLFLAMB provides customers with truthful and accessible communication channels. For complaints or suggestions, please contact:

     
  • Email: returns@wolflamb.es
    •  
  • Postal address: Calle Grabador Esteve 25, bajo, 46004 Valencia, Spain (enclosing a copy of your ID)

8. Online purchase procedure

     
  1. Registration in the My Account section by completing the personal identification form.
    2.  
  2. Selection of the desired products.
    3.  
  3. Order confirmation by WOLFLAMB, concluding the contract under Law 34/2002.
    4.  
  4. Payment, including all applicable taxes.
    5.  
  5. Shipment of the purchased products.

Billing details will be based on the user's registration data. WOLFLAMB is not responsible for errors in the information provided by users. If corrections involving costs are required, WOLFLAMB reserves the right to charge those costs to the user or to cancel the order.

9. Website terms of use

Intellectual property

All content, designs, texts, logos, images and data on this website are the property of WOLFLAMB and are protected under Spanish intellectual and industrial property law.

Notification of infringements

Users or third parties who detect any unlawful use of the content must notify WOLFLAMB at info@wolflamb.es or by post.

10. Applicable law

These general conditions are governed by Spanish law. Contracts concluded electronically with consumers are deemed to have been concluded at the consumer's habitual residence.

11. European Online Dispute Resolution platform

The European Commission provides an online dispute resolution platform at http://ec.europa.eu/consumers/odr/, through which consumers may submit claims as an alternative means of resolving online commerce disputes.